"Performance management" enables companies to deliver a predictable contribution to sustained value creation. Performance management systems-such as critical success factors, key performance indicators, and the balanced scorecard-offer clear parameters for managers to better direct their organization; companies, however, seem to have great difficulty applying performance management systems (PMS) successfully. Quest for Balance: The Human Element in Performance Management Systems explores for the first time the impact that individuals have on PMS and company value. Drawing upon years of experience in management consulting, author André de Waal (Power of Performance Management) shows how managers can master the human element and successfully implement performance management systems.
The importance of PMS for efficient management information supply continues to grow as the sheer volume of available information increases and the corporate environment becomes more turbulent. André de Waal recognizes the human element as critical to successful performance management, specifically in the involvement of users during reports of the balanced scorecard (BSC), the degree to which users are accountable for results of the BSC, and the way in which the results are communicated within the organization. He further focuses on the state of the organization at the moment the BSC is introduced and the use of the BSC for steering and control purposes. With de Waal’s expert analysis and recommendations, Quest for Balance:
o Shows managers how to successfully use the performance management systems they already have in place
o Explains the competencies that a manager must possess in order to effectively use a balanced scorecard
o Provides case studies of international organizations that have successfully negotiated the human element when implementing the balanced scorecard
o Shows how a corporation can further improve its performance management process

Acquiring the right tools is only half of the battle; the right individuals must know the right way to use them. Quest for Balance proves the premier guide for successfully deploying performance management systems.


TABLE OF CONTENTS

Introduction
Part. 1 Behavioral Factors
1 Brief History of Performance Management Systems
2 Identifying the Behavioral Factors
3 Cases

Part. 2 Management Styles
4 Relationship Between Performance Management System Uses and Management Styles
5 Performance Management System and Managerial Behavior Survey

App. A: Case Study Protocol
App. B: Questionnaire
Index