There are thousands of business start-ups in the US every year and a large number of them fail. Personnel issues are more likely to determine the success or otherwise of small or growing business than their larger counterparts. Consequently a consistent management approach is desirable. This essential book for small businesses deals with all the key areas such as recruitment and selection, induction and training, improving performance, consultation and communication, health and safety and disciplinary issues. Required reading for any small business owner or manager, it can mean the difference between success and failure.


TABLE OF CONTENTS

Preface
Acknowledgements

1 Introduction
2 Getting the best people
3 Improving performance
4 Training and developing employees
5 Rewarding employees
6 Communication, consultation and involvement
7 Equal Opportunities
8 Health, safety and welfare
9 Discipline, dismissal and redundancy
10 Getting the changes you need

Index