mixed material bibliography Boston McGraw-Hill 2000

xxxv, 569 p. : figs., tabs., case, note, gloss., i Certo's SUPERVISION prepares students to be supervisors. It is based on the premise that organizational variables like the nature of the workforce, computer and communication technology, and the design of organization structures are changing perhaps more rapidly than at any other time in history. All of these factors have a direct influence on supervisors' roles. TABLE OF CONTENTS PART ONE: What is a Supervisor? Chapter 1: The Role of the Supervisor PART TWO: Modern Supervision Challenges Chapter 2: Ensuring High Quality Chapter 3: Working with Teams Chapter 4: Meeting High Ethical Standards Chapter 5: Using Modern Technology: Focus on the Internet Chapter 6: Managing Diversity PART THREE: Functions of the Supervisor Chapter 7: Reaching Goals and Objectives Chapter 8: Organizing and Authority Chapter 9: The Supervisor as Leader Chapter 10: Problem Solving and Decision Making PART FOUR: Skills of the Supervisor Chapter 11: Communication Chapter 12: Motivating Employees Chapter 13: Improving Productivity Chapter 14: Supervising "Problem" Employees Chapter 15: Managing Time and Stress Chapter 16: Managing Conflict and Change PART FIVE: Supervision and Human Resources Chapter 17: Selecting Employees Chapter 18: Providing Orientation and Training Chapter 19: Appraising Performance Chapter 20: The Impact of the Law FN 0072284048 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen FN Cer 27602 2004-02-13 00:00:00 2014-02-28 00:00:00 machine generated