Certo's SUPERVISION prepares students to be supervisors. It is based on the premise that organizational variables like the nature of the workforce, computer and communication technology, and the design of organization structures are changing perhaps more rapidly than at any other time in history. All of these factors have a direct influence on supervisors' roles.

TABLE OF CONTENTS

PART ONE: What is a Supervisor?
Chapter 1: The Role of the Supervisor

PART TWO: Modern Supervision Challenges
Chapter 2: Ensuring High Quality
Chapter 3: Working with Teams
Chapter 4: Meeting High Ethical Standards
Chapter 5: Using Modern Technology: Focus on the Internet
Chapter 6: Managing Diversity

PART THREE: Functions of the Supervisor
Chapter 7: Reaching Goals and Objectives
Chapter 8: Organizing and Authority
Chapter 9: The Supervisor as Leader
Chapter 10: Problem Solving and Decision Making

PART FOUR: Skills of the Supervisor
Chapter 11: Communication
Chapter 12: Motivating Employees
Chapter 13: Improving Productivity
Chapter 14: Supervising "Problem" Employees
Chapter 15: Managing Time and Stress
Chapter 16: Managing Conflict and Change

PART FIVE: Supervision and Human Resources
Chapter 17: Selecting Employees
Chapter 18: Providing Orientation and Training
Chapter 19: Appraising Performance
Chapter 20: The Impact of the Law