TABLE OF CONTENTS

Acknowledgments
Introduction
Ch. 1 The Need for and Benefits of Measurement and Evaluation of Training Outcomes
Ch. 2 The ROI Model and Process
Ch. 3 Step 1. Develop Training Objectives: The Basis for Measurement
Ch. 4 Step 2. Develop Evaluation Plans and Baseline Data
Ch. 5 Step 3. Collect Data During Training (Levels 1 and 2)
Ch. 6 Step 4. Collect Data After Training (Levels 3 and 4)
Ch. 7 Step 5. Isolate the Effects of Training
Ch. 8 Step 6. Convert Data to Monetary Values
Ch. 9 Step 7. Identify the Costs of Training
Ch. 10 Step 8. Calculate the Return on Investment (Level 5)
Ch. 11 Step 9. Identify Intangible Benefits
Ch. 12 Step 10. Generate an Impact Study
Ch. 13 Fast and Easy Approaches to Measuring Training Outcomes
Ch. 14 Gaining Management Support and Implementing the Process
Index