mixed material bibliography Kuala Lumpur SMR 2003

144 p. : 21 cm. TABLE OF CONTENTS Preface Section One: Understanding Competencies Chapter 1 - Introduction What are competencies? Two terms Confusion Clarification 1 Competency 2 Competence 3 Two more terms 4 The SMR perspective Why competencies? 1 Organisational issues 2 Employee issues 3 The linkage between competency and performance Competency management The SMR experience Chapter 2 - Competency Models What are models? 1 Facts, inferences, and constructs 2 Examples of models Competency models and four questions 1 Need for a competency model 2 Strategies for model building 3 Available financial and human resources 4 Significance of stakeholders 5 Developing a model The Boyatzis model for effective performance 1 Competencies and performance 2 Causal and associational links493 3 Competency clusters Competency model - the SMR view 1 The Roman Pavilion competency framework Section Two : Competency Implementation Approach Chapter 3- Competency Implementation Introduction Getting management buy in 1 Get explicit support 2 Project scope document 3 Discussion on action plan 4 Initiate pilots Implementing the project plan 1 Project team 2 Establishing business rules Competency profiling 1 Creating the competency dictionary 2 Competency mapping 3 Competency matrix 4 Assessment 5 Data management 6 Sustaining competency management Chapter 4 - SMR Experience SMR approach 1 Position 2 Person 3 Programmes 4 Assessment 5 Gap analysis 6 Evaluation SMR’s Six steps in implementing competency projects 1 Commencement 2 Development 3 Pilot 4 Roll out 5 Linking to applications 6 Conclusion Learning from field experiences 1 Types of users 2 Factors affecting success or failure of competency project Section Three Glossary Frequently asked questions Bibliography About SMR FCK 9834139802 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen FCK Pal 29306 2004-06-08 00:00:00 2011-10-28 00:00:00 machine generated