TABLE OF CONTENTS

Preface
Section One: Understanding Competencies
Chapter 1 - Introduction
What are competencies?
Two terms
Confusion
Clarification
1 Competency
2 Competence
3 Two more terms
4 The SMR perspective

Why competencies?
1 Organisational issues
2 Employee issues
3 The linkage between competency and performance

Competency management
The SMR experience

Chapter 2 - Competency Models
What are models?
1 Facts, inferences, and constructs
2 Examples of models

Competency models and four questions
1 Need for a competency model
2 Strategies for model building
3 Available financial and human resources
4 Significance of stakeholders
5 Developing a model

The Boyatzis model for effective performance
1 Competencies and performance
2 Causal and associational links493
3 Competency clusters

Competency model - the SMR view
1 The Roman Pavilion competency framework

Section Two : Competency Implementation Approach
Chapter 3- Competency Implementation
Introduction
Getting management buy in
1 Get explicit support
2 Project scope document
3 Discussion on action plan
4 Initiate pilots

Implementing the project plan
1 Project team
2 Establishing business rules

Competency profiling
1 Creating the competency dictionary
2 Competency mapping
3 Competency matrix
4 Assessment
5 Data management
6 Sustaining competency management

Chapter 4 - SMR Experience
SMR approach
1 Position
2 Person
3 Programmes
4 Assessment
5 Gap analysis
6 Evaluation

SMR’s Six steps in implementing competency projects
1 Commencement
2 Development
3 Pilot
4 Roll out
5 Linking to applications
6 Conclusion

Learning from field experiences
1 Types of users
2 Factors affecting success or failure of competency project

Section Three
Glossary
Frequently asked questions
Bibliography
About SMR