Supply chain management is among the top initiatives for businesses of all sizes. Yet most purchasing, operations, and finance managers feel they don't have good control over their supply chains. Even the most well-informed are saddled with questions about establishing organizational buy-in, defining metrics and benchmarks, optimizing material and transactional flow, and conducting relevant competitive analysis to define business opportunities. The challenges involved in optimizing a company's supply chain are substantial. But an answer exists. The SCOR (Supply Chain Operations Reference) model is a proven methodology developed by the Supply-Chain Council (SCC), a nonprofit organization comprised of 700 companies dedicated to developing and sharing best practices in supply chain management. Widely accepted as the only cross-industry supply chain standard, SCOR was designed to facilitate the blending of business objectives, strategy, process, and technology. But until now, no book has been available to engineer improvement using SCC best practices and the SCOR model.
Whether you’re engineering a new supply chain or trying to improve the performance of an existing one, Supply Chain Excellence helps you navigate through each step of the SCOR Project Roadmap, including: educating the enterprise, gaining internal support, establishing the metrics that will determine the project’s level of success, and aligning strategy, materials, work, and information flow.

Showing you how to organize the entire effort for success, each chapter of Supply Chain Excellence focuses on a different stage of the project lifecycle and includes sample deliverables, summaries of tasks, key required executive behaviors, graphics, and diagrams. User tips based on the authors’ 30 successful implementations using the unique SCOR Project Roadmap supplement the text, illustrating actions such as maximizing your supply chain’s use of existing technology, assimilating mergers and acquisitions, and improving sales and operations planning. A complete handbook for achieving total supply chain success, Supply Chain Excellence is a concise, practical instruction manual to doing supply chain right.


TABLE OF CONTENTS

List of Tables and Figures
Introduction
Acknowledgments

Ch. 1 About the Supply Chain Operations Reference Model 1
Ch. 2 Building Organizational Support for Supply Chain Improvement 10
Ch. 3 Week One: Planning and Organizing 25
Ch. 4 Week Two: Project Kickoff and SCOR Metrics 47
Ch. 5 Week Three: Benchmarks, Competitive Requirements, and
Steering Team Review Number One 60
Ch. 6 Week Four: SCORcards 73
Ch. 7 Week Five: Initiating AS IS Material Flow and Steering Team
Review Number Two 85
Ch. 8 Week Six: The AS IS Material Flow Performance Summary 101
Ch. 9 Week Seven: The Material Flow Disconnect Analysis and
Steering Team Review Number Three 112
Ch. 10 Week Eight: The Disconnect and Opportunity Analysis 124
Ch. 11 Week Nine: Opportunity Summaries, Initiating TO BE Material
Flow, and Steering Team Review Number Four 132
Ch. 12 Week Ten: TO BE Material Flow 144
Ch. 13 Week Eleven: Quick-Hit Plans, Steering Team Review Number
Five, and Initiating the Work and Information Flow Analysis 151
Ch. 14 Week Twelve: The Staple Yourself Analysis 161
Ch. 15 Week Thirteen: The AS IS Swim Diagram and Steering Team
Review Number Six 167
Ch. 16 Week Fourteen: The AS IS Productivity Summary 176
Ch. 17 Week Fifteen: The TO BE Work and Information Flow Blueprint
and Steering Team Review Number Seven 185
Ch. 18 Week Sixteen: The TO BE Summary and Project Portfolio 194
Ch. 19 Week Seventeen: Implementation Planning and Steering Team
Review Number Eight 204

App. A SCOR Model Overview 211
App. B Fowlers’ Business Context Summary 235
App. C Fowlers’ Supply Chain Improvement Project Charter 244
App. D Partial List of SCOR Model Leading Practices, Sorted by Business Area 257
App. E SCOR Version 5.0 Quick Reference Guide 263
App. F SCOR and Six Sigma DMAIC Comparison 268
Index 273