TABLE OF CONTENTS

Preface
Acknowledgments
1 The Lifeblood of the Organization: Why Cash Flow Is So Important
2 Improving the Order-to-Cash Cycle
3 Improving the Purchase-to-Pay Cycle
4 When A Customer Files for Bankruptcy Protection: How to Get Your Cash
5 How to Prevent Sales from Hurting Cash Flow
6 How Purchasing Can Maximize Corporate Cash
7 Customer Service Enhancements to Improve Cash Flow
8 Preventing Quality Control, Shipping, and Returns Problems that Drain Corporate Cash
9 Special Cash Considerations When Selling to Dot-coms and Other Start-ups
10 What Can Be Done to Prevent Cash-flow Deterioration Problems Due to Deductions/ Disputes and When Selling to Retailers
11 Outside Services that Can Enhance Cash Flow
12 Internet Innovations to Improve Cash Flow
Conclusion
Index