APA Style
Martin, William B., Mappesangka, Sindyarta, Bonafacius. (2004).
Quality customer service : cara jitu memikat hati pelanggan .
Jakarta:
Penerbit PPM.
Chicago Style
Martin, William B., Mappesangka, Sindyarta, Bonafacius.
Quality customer service : cara jitu memikat hati pelanggan.
Jakarta:
Penerbit PPM,
2004.
Printed Material.
MLA Style
Martin, William B., Mappesangka, Sindyarta, Bonafacius.
Quality customer service : cara jitu memikat hati pelanggan.
Jakarta:
Penerbit PPM,
2004.
Printed Material.
Turabian Style
Martin, William B., Mappesangka, Sindyarta, Bonafacius.
Quality customer service : cara jitu memikat hati pelanggan.
Jakarta:
Penerbit PPM,
2004.
Printed Material.