mixed material bibliography Amsterdam Elsevier/Butterworth-Heinemann 2004

xxiv, 408 p. : figs., tabs., refs., index ; 24 cm. Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes: *An overview of theory *Case studies and practitioner stories from a range of KM initiatives *Tools and techniques for implementing an effective KM strategy. Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sector *Authors from US, Canada, South Africa, and UK give this book an international perspective *Only book to focus on measurement using balanced scorecard and other HR measurement tools *Provides empirical case studies of how leading organizations in 4 countries have achieved benefits from KM TABLE OF CONTENTS Part. I Setting the context for knowledge management as a method for organizational learning 1 The knowledge management mandate : performance through learning 2 A framework for performance through learning to produce results 3 Going deeper : elements of knowledge for action to produce results 4 Creating a culture for learning 5 Structures that support learning 6 The bottom line - measuring knowledge management initiatives : return on investment Part. II Voices of experience : applying knowledge management tools 7 British Petroleum’s knowledge management journey : a decade of change 8 Knowledge management in the aid and development sector : a case study in implementation at Tearfund 9 Knowledge management in business performance at BP Well Engineering 10 Implementing knowledge management within De Beers : the early years 11 Knowledge fuel for fighting fires : knowledge capture at Ukuvuka, a four-year government, business, and community partnership 12 Where did we start? : building our own knowledge park at Old Mutual 13 Generating capabilities in communities of practice : the Clarica story 14 Building membership firm through practice communities at Arthur Andersen 15 Piloting knowledge management : lessons learned from the small-scale approach to design and implementation at ETS 16 Knowledge management at Shell : innovation and integration 17 Assessing readiness to successfully implement a knowledge management strategy : back to basics at Debswana App. A Readiness survey for a KM initiative App. B Conversational practices App. C Knowledge management processes AD/AZA 79 0750675829 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen AD/AZA 79 Gor 30091 2004-12-21 00:00:00 2013-07-03 00:00:00 machine generated