How to speed up business processes, improve quality, and cut costs in any industry

In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota’s worldwide reputation for quality and reliability.

Complete with profiles of organizations that have successfully adopted Toyota’s principles, this book shows managers in every industry how to improve business processes by:
o Eliminating wasted time and resources
o Building quality into workplace systems
o Finding low-cost but reliable alternatives to expensive new
technology
o Producing in small quantities
o Turning every employee into a qualitycontrol inspector


TABLE OF CONTENTS

Foreword
Preface
Acknowledgments

Part. 1 The World-Class Power of the Toyota Way
Ch. 1 The Toyota Way: Using Operational Excellence as a Strategic Weapon
Ch. 2 How Toyota Became the World’s Best Manufacturer: The Story of the Toyoda Family and the Toyota Production System
Ch. 3 The Heart of the Toyota Production System: Eliminating Waste
Ch. 4 The 14 Principles of the Toyota Way: An Executive Summary of the Culture Behind TPS
Ch. 5 The Toyota Way in Action: The "No Compromises" Development of Lexus
Ch. 6 The Toyota Way in Action: New Century, New Fuel, New Design Process - Prius

Part. 2 The Business Principles of the Toyota Way
Ch. 7 Principle 1: Base Your Management Decisions on a Long-Term Philosophy, Even at the Expense of Short-Term Financial Goals
Ch. 8 Principle 2: Create Continuous Process Flow to Bring Problems to the Surface
Ch. 9 Principle 3: Use "Pull" Systems to Avoid Overproduction
Ch. 10 Principle 4: Level Out the Workload (Heijunka)
Ch. 11 Principle 5: Build a Culture of Stopping to Fix Problems, to Get Quality Right the First Time
Ch. 12 Principle 6: Standardized Tasks Are the Foundation for Continuous Improvement and Employee Empowerment
Ch. 13 Principle 7: Use Visual Control So No Problems Are Hidden
Ch. 14 Principle 8: Use Only Reliable, Thoroughly Tested Technology That Serves Your People and Processes
Ch. 15 Principle 9: Grow Leaders Who Thoroughly Understand the Work, Live the Philosophy, and Teach It to Others
Ch. 16 Principle 10: Develop Exceptional People and Teams Who Follow Your Company’s Philosophy
Ch. 17 Principle 11: Respect Your Extended Network of Partners and Suppliers by Challenging Them and Helping Them Improve
Ch. 18 Principle 12: Go and See for Yourself to Thoroughly Understand the Situation (Genchi Genbutsu)
Ch. 19 Principle 13: Make Decisions Slowly by Consensus, Thoroughly Considering All Options; Implement Decisions Rapidly (Nemawashi)
Ch. 20 Principle 14: Become a Learning Organization Through Relentless Reflection (Hansei) and Continuous Improvement (Kaizen)

Part. 3 Applying the Toyota Way in Your Organization
Ch. 21 Using the Toyota Way to Transform Technical and Service Organizations
Ch. 22 Build Your Own Lean Learning Enterprise, Borrowing from the Toyota Way

Bibliography/Chapter References
Recommended for Further Reading
Index

Keyword :
Plan-Do-Check-Action