mixed material bibliography Boston Thomson 2000

vi, 106 p. : 28 cm. Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.(cited from www.amazon.com) BTG 1560525770 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen BTG Fin 31785 2005-09-28 00:00:00 2009-11-23 00:00:00 machine generated