As Six Sigma has brought tremendous improvements to numerous manufacturing firms, nonmanufacturing organizations are quickly discovering its immense potential to reduce costs, improve performance and grow revenue. In Six Sigma Beyond the Factory Floor, consultant Ronald Snee and GE manager Roger Hoerl draw on recent case studies to describe how Six Sigma can be used in the fields of finance, health care, retail and beyond. Copyright © 2005 Soundview Executive Book Summaries