APA Style
Peppers, Don, Rogers, Martha. (2004).
Managing customer relationships : a strategic framework .
Hoboken, New Jersey:
John Wiley & Sons.
Chicago Style
Peppers, Don, Rogers, Martha.
Managing customer relationships : a strategic framework.
Hoboken, New Jersey:
John Wiley & Sons,
2004.
Printed Material.
MLA Style
Peppers, Don, Rogers, Martha.
Managing customer relationships : a strategic framework.
Hoboken, New Jersey:
John Wiley & Sons,
2004.
Printed Material.
Turabian Style
Peppers, Don, Rogers, Martha.
Managing customer relationships : a strategic framework.
Hoboken, New Jersey:
John Wiley & Sons,
2004.
Printed Material.