When considering factors that influence a firm's success, topics like strategy, technology, and leadership get significant managerial attention. Yet organization design--the accountability systems that defines rights, roles, and responsibilites troughout a firm--is often left to evolve naturally, without conscious planning or oversight.
The author argues that is a critical mistake that inevitably results in deminished performance and competitiveness over time. Indeed, organization design impacts the performance of every day individual of the firm--from what kind of information employees recieve to how they prioritize tasks to how they are held accountable for results. contends the author, organization design is actually the most important determinant of success for implementing strategy in any large entreprise. (cited from the book jacket)