Building a successful customer-service culture

Building a successful customer-service culture mixed material bibliography London Facet Publishing 2003 id Indonesia xii, 212 p. : figs., index ; 24 cm. This guide presents contributions from authors with extensive experience in the management of public and academic library and information services, who address the challenge of building a culture of customer focus into our coreservice provision. Each chapter aims to present a good practice guide to an element of stategic or operational management while addressing the challenge of seeing theis element of management with the customer placed at centre stage: - The user’ perspective - Planning and policy making - Leadership and management - Human resources planning - Assuring quality - Planning buildings for customers and services - Developing a service culture through partnerships - Virtual service (cited from the back cover) YA/BDBA/CEQ 1856044491 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen YA/BDBA/CEQ Bui 33234 General (General) YA/BDBA/CEQ Bui 32831 2006-04-18 00:00:00 2024-09-04 15:34:33 machine generated