APA Style

Building a successful customer-service culture. (2003). London: Facet Publishing.

Chicago Style

Building a successful customer-service culture. . London: Facet Publishing, 2003. Printed Material.

MLA Style

Building a successful customer-service culture. . London: Facet Publishing, 2003. Printed Material.

Turabian Style

Building a successful customer-service culture. London: Facet Publishing, 2003. Printed Material.