This book is a sorely needed prescription for achieving strategic focus in complex organizations. Drawn from the author's more than 25 years of experience and insights as an HR practioner at Hallmark and other companies. The book outlines a 10-step, result-oriented plan for making the transition. It helps you integrate top-quality tactical work with innovative internal systems -- talent systems, training systems, reward systemsm or work processes -- that will meet the strategic business demands of your organization. (from book cover)

Foreword by Dave Ulrich. For all the theories and talk about making human resources a strategic component of business, in most organizations it’s still viewed as a support function -- and a costly one at that. This book presents a nine-step roadmap to making HR a true strategic partner, drawn from the author’s years of experience at major organizations. Christensen simplifies HR hierarchies by aligning myriad functions with five fundamental processes, and answers key questions including:
- How do we get line management engaged and build a partnership between managers and HR?
- How do we acknowledge, address, and overcome weaknesses in HR functions and processes?
- How do we resolve tensions between generalists and specialists so that they can join forces toward common goals?

The book includes a detailed account of how the roadmap was implemented at Hallmark. This case study shows how a real HR department reached an often-stated but rarely-achieved goal: that! of becoming an indispensable partner and driver of company growth. Readers will find much food for both thought and action in this revelatory book. (cited from www.amazon.com)