APA Style

Cianfrani, Charles A., West, John E.(Jack). (2003). Cracking the case of ISO 9001:2000 for service . USA: ASQ Quality Press.

Chicago Style

Cianfrani, Charles A., West, John E.(Jack). Cracking the case of ISO 9001:2000 for service. USA: ASQ Quality Press, 2003. Pictures.

MLA Style

Cianfrani, Charles A., West, John E.(Jack). Cracking the case of ISO 9001:2000 for service. USA: ASQ Quality Press, 2003. Pictures.

Turabian Style

Cianfrani, Charles A., West, John E.(Jack). Cracking the case of ISO 9001:2000 for service. USA: ASQ Quality Press, 2003. Pictures.