A production line error is causing defective products to be manufactured. What should you do? A line worker is accidentally hurt. How do you determine what cause it? Could it have been prevented?
The answer can be found with root cause alaysis, a process that guides you in finding the "root cause" of a single " significant event."
In this book, the authors presents a walk-through example that illustrates the methodology behind root cause analysis and hor it can be implemented in your work-place. The author discusses in detail each of the nine steps that make up the process. The steps are accompanied by hints and shortcuts to make your evaluation easier and faster, and has pit-falls you should avoid.
Readers will learn how to evaluate the event, define and investigate the problem, identify the cause, implement corrective actions, and report your findings and recommendations. Included at the end of the each chapter is an example that will help you reinforce what you have learned. The author emphasizes the necessity of developing a complete initial problem definition to ensure an effective analysis. (cited from the back cover)