Table of Content:

1. Servicing of policyholders
2. The future for tied agents
3. Singapore experience in motor insurance: a success story
4. Entrepreneurial management
5. Developing the market towards portable medical insurance
6. How the pension system works in Siangpore
7. Insurance cooperative of the future
8. Innovation in human resource management
9. NTUC Income, stategies for success as a cooperative
10. Investment options available to Takaful fund
11. Branding & marketing for insurance
12. Interview: Shakers and Movers profile
13. A listing leader
14. Translating traning and HR development cost into results
15. Motor insurance in Singapore