APA Style

Bergeron, Bryan. (2002). Essentials of CRM . New York: John Wiley & Sons.

Chicago Style

Bergeron, Bryan. Essentials of CRM. New York: John Wiley & Sons, 2002. Printed Material.

MLA Style

Bergeron, Bryan. Essentials of CRM. New York: John Wiley & Sons, 2002. Printed Material.

Turabian Style

Bergeron, Bryan. Essentials of CRM. New York: John Wiley & Sons, 2002. Printed Material.