Shows how service industries can overcome the manufacturing perspective and terminology barriers associated with ISO 9000 and describes the value and benefits that can be achieved by implementing an ISO 9000-based management system. Part I provides an overview of concepts underlying ISO standards and guidelines, a plan for achieving ISO registration, and discussion of organizing a team for an ISO registration project. Part II examines in detail 20 elements of the current ISO 9001 standard. Includes case studies from sector such as telecommunications, health care, and realty. Annotation c. by Book News, Inc., Portland, Or.