mixed material bibliography Denmark Time Manager International 1999

58 p. : figs ; 30 cm. This TMI tool--"A Complaint is a Gift"--is first and foremost a practical tool for customer service staff whoo deal with customers and their complaints. The tool also provides a source of reference material and concrete advice to employees responsible for developing an organisation’s complaints policy and subsequent complaints procedures. Furthermore, it is a useful tool for everyone to benefit from criticism as ameans for developing their personal quality. It also shows how to maintain and develop good relationships with those people who complain. (text from the publisher) BDBA/CEQ 75 8789937031 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen BDBA/CEQ 75 Mol 33102 2006-08-14 00:00:00 2012-07-06 00:00:00 machine generated