Lessons from the world's most profitable businesses show you how to turn knowledge assets and investments into a critical competitive advantage

Effective knowledge transfer creates firms with a rich supply of intellectual capital that innovates quickly and converts knowledge into value and profit. Winning The Knowledge Transfer Race examines the best practices of IBM, Raytheon, Verizon, Xerox, Buckman Labs, GE, and Toyota in knowledge transfer, benchmarking, and process improvement, showing you how to duplicate these approaches. Michael English and William Baker give the solutions and practical steps for managing and leveraging intellectual capital at a Six Sigma level and incorporating it into your company’s best practices.