Contents
Forword vii
Preface xiii
Acknowledgements xv
A Conceptual Framework for the Appraisal/Coaching Process
Pretest

1. Introduction and overview
How to Get Maximum Performance from Employees
The Performance Review Program

2. The Basis for Appraisal
Significant Job Segments
Standards of Performance

3. The Appraisal and the Interview
The Appraisal Process
Prefparing for the Appraisal Interview
Conducting the Appraisal Interview

4. The Performance Improvement Plan
Preparing an Effective Plan

5. On-the-job Coaching
The Effective Coach
Coaching Approaches and Techniques

6. Five Program Requirements
An Effective Performance Review Program
Posttest
Test Answers and Reasons for Them

7. Leaders Who Coach Create Coaching Cultures
The Benefits of Integrating Coaching for Leaders
Evoking the Coach Within
The Elements of a Coaching Approach
Creating a Coaching Culture
Conclusion

8. Evaluating a Training Course on Performance Appraisal and Coaching

9. Case Study: Carilion Health System

10. Notes from the Field
The Accenture Philosophy
Managing Performance
A Performance Management System
Seven Coahing Principles
Manager as Coach
Coach as Facilitator
Coaching Managers Through the Apparaisal Process

11. Sample Forms
A Final Word
Selected References
Index
About the Author

Here are the tools to build a genuinely proactive performance management program. Fully updated with all-new case studies from major companies, the second edition will help managers and HR professionals: start a program designed to get maximum results; understand job requirements and set standards; use coaching to maximise performance; conduct more efficient and effective appraisal interviews; and create performance improvement plans that really work.(cited from http://webcat.london.edu)