Beginning with an overview of the current state of the four level, the Kirkpatricks examine the reasons for the devastating disconnect between learning and the behavior; describes the foundations that must be in place before moving on to confront the true challenge of transferring learning to behavior; and, finally, show precisely how to ensure that there is organizational support, and employee and managerial accountability, for putting the new behaviors into practice.
Twelve best-practice case studies from companies such as Toyota, AMN AMRO Bank, Nextel, and Anthem Blue Cross/Blue Shield, bring the concepts, principles, and techniques to life. (cited from inside flap)