Proper etiquette for the 21st-century workplace. Mother was right all along-good manners are important, especially for those who want to succeed in the new age of business. Business Etiquette For Dummies is an essential guide to the "right" behavior for the extended business day, from the power lunch to networking events, business trips, trade shows, and socializing with clients and colleagues after 5 PM. More than just a guide to professional presentation, this handy reference covers 21st-century workplace dilemmas such as:
- Navigating the courtesy rules for e-mail, cellular phones and pagers, video and teleconferencing
- Learning the proper protocol for manager/employee introductions
- Creating a respectful workplace devoid of harassment
- Dealing with international business customs and foreign protocol
(text from the publisher)