Blanchard (The One Minute Manager) and associates from his self-named management consulting and training firm present a greatest hits collection of tips, advice and techniques from 25 years of work on unleashing "the power and potential of people and organizations for the greater good." After initial sections on setting targets and creating a vision for one's company, plus delivering the best possible experience to the customer, the book delves into the manager-employee relationship. Blanchard and his co-authors recap their "Situational Leadership" technique, which calls for a flexible leadership style to match the setting and players involved. They also review the three elements of their "One Minute Manager" idea: setting goals, delivering praise and offering "reprimands or redirection" adds up to a small percentage of a manager's responsibility but will lead to desired results. The collection's closing chapters advise managers on how to identify their core values and set examples for staff. The scope of the book and its level of detail make for a dense read in its entirety, but a detailed table of contents will allow managers easy browsing.
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