APA Style
Morgan, Rebecca L., Osman, Fiyanti. (2007).
Winning back upset customer : melayani pelanggan kecewa .
Jakarta:
Penerbit PPM.
Chicago Style
Morgan, Rebecca L., Osman, Fiyanti.
Winning back upset customer : melayani pelanggan kecewa.
Jakarta:
Penerbit PPM,
2007.
Printed Material.
MLA Style
Morgan, Rebecca L., Osman, Fiyanti.
Winning back upset customer : melayani pelanggan kecewa.
Jakarta:
Penerbit PPM,
2007.
Printed Material.
Turabian Style
Morgan, Rebecca L., Osman, Fiyanti.
Winning back upset customer : melayani pelanggan kecewa.
Jakarta:
Penerbit PPM,
2007.
Printed Material.