Little of today's management literature addresses or even acknowledges the specific problems and concerns faced by small businesses when it comes to human resources and personnel management questions. The author left a marketing management position with Xerox to start his own consulting practice, and he specializes in teaching hiring skills to business owners and managers of companies of all sizes. Here, though, he addresses the special needs of companies that are not large enough to have their own trained human resources staff. Outlaw shows how to establish job definitions and hiring criteria, and he contrasts full-time, part-time, temporary, and outsourcing employee options. He explains how to create job applications, develop a recruiting plan, locate and screen qualified applicants, and check references. Outlaw also considers how to retain and reward top employees and advises that it is important to understand the reasons behind an employee's decision to leave. This guide is filled with forms, work sheets, and frequently asked questions and is a must for any small-business collection.