mixed material bibliography London Kogan Page 2005

vii, 182 p. : figs., ; 22 cm. This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again. MEL/FA 0749443626 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen MEL/FA Lei 35105 2008-03-18 00:00:00 2010-07-08 00:00:00 machine generated