APA Style

Buttle, Francis. (2009). Customer relationship management : concept and technologies (2nd. Ed.). Amsterdam: Elsevier.

Chicago Style

Buttle, Francis. Customer relationship management : concept and technologies. 2nd. Ed. Amsterdam: Elsevier, 2009. Printed Material.

MLA Style

Buttle, Francis. Customer relationship management : concept and technologies. 2nd. Ed. Amsterdam: Elsevier, 2009. Printed Material.

Turabian Style

Buttle, Francis. Customer relationship management : concept and technologies. 2nd. Ed. Amsterdam: Elsevier, 2009. Printed Material.