Facilitating is increasingly being seen as the best way to manage change and to ensure continuous improvement. This book aims to teach facilitating.
The first part deals with the nature of facilitating and why those involved need to understand the basis of human behaviour, and the second covers the management of change at different levels.
The third part provides practical guidelines on the relevant skills, and the fourth looks at the kinds of situations where facilitators can be effective.
This latter part includes case studies from a variety of settings. Finally, the fifth part deals with facilitating styles of management.
(text cited from www.amazon.com)