an integrative approach Foster, S. Thomas Primary Author mixed material bibliography Upper Saddle River Prentice Hall 2003 en English

Printed Material

xx, 518 p.: figs., index ; 26 cm. This book is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system. For quality control managers and other interested in greater quality management. (text cited from www.amazon.com) Management Service Quality Supply chains Case Studies Customers Quality control Planning Quality assurance Markets Management qualities textbookwm textbookmmem CEQ 79 0131230182 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen CEQ 79 Fos 34399 General (General) CEQ 79 Fos 36344 2009-07-14 00:00:00 2026-01-12 11:10:08 machine generated