Table Of Contents:

Unit 1. Intrapersonal Effectiveness: Understanding Yourself
Chapter 1. Journey into Self-awareness
Chapter 2. Self-disclosure and trust
Chaoter 3. Self-management

Unit 2. Interpersonal Effectiveness: Understanding and Working with Others
Chapter 5. Understanding and Working with Diverse others
Chapter 6. The Importance and Skill of Listening
Chapter 7. Conveying Verbal Messages
Chapter 8. Persuading Individuals and Audiences

Unit 3. Understanding and Wotking in Teams
Chapter 9. Negotiation
Chapter 10. Building Teams and Work Groups
Chapter 11. Managing Conflict
Chapter 12. Achieving Business Results through Effetive Meetings
Chapter 13. Facilitating Team Success
Chapter 14. Making Decisions and Solving Problem Creatively

Unit 4. Leading Individuals and Groups
Chapter 15. Power and Politicking
Chapter 16. Networking and Mentoring
Chapter 17. Coaching and Providing Feedback for Improved Performance
Chapter 18. Leading and Empowering Self and Others
Chapter 19. Project Management