understanding the real drivers that critically affect outcomes Harbour, Jerry L. Primary Author mixed material bibliography New York Productivity Press 2009 en English

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xv, 175 p.: figs., tabs., index ; 23 cm. How does performance improve? A simple yet often unexplored question. To quantify it, it must be measured. To measure it, it must be understood. The good news is that once we actually examine how to test performance, a number of basic principles and natural laws emerge. Principles and laws with universal applications across diverse subjects, and when correctly applied, not only unravel the mystery of how performance improves, but how you can improve performance in your organization. Performance Business Measurement Operations FCK 363 9781563273902 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen FCK 363 Har 34629 General (General) FCK 363 Har download_-_2020-04-01T015938.280.jpg.jpg 36928 2010-01-18 00:00:00 2020-04-01 02:05:47 machine generated