APA Style
Zeithaml, Valarie A., Gremler, Dwayne D., Bitner, Mary Jo. (2009).
Services marketing: integrating customer focus across the firm (5th. Ed.).
Boston:
McGraw Hill.
Chicago Style
Zeithaml, Valarie A., Gremler, Dwayne D., Bitner, Mary Jo.
Services marketing: integrating customer focus across the firm.
5th. Ed.
Boston:
McGraw Hill,
2009.
Printed Material.
MLA Style
Zeithaml, Valarie A., Gremler, Dwayne D., Bitner, Mary Jo.
Services marketing: integrating customer focus across the firm.
5th. Ed.
Boston:
McGraw Hill,
2009.
Printed Material.
Turabian Style
Zeithaml, Valarie A., Gremler, Dwayne D., Bitner, Mary Jo.
Services marketing: integrating customer focus across the firm.
5th. Ed.
Boston:
McGraw Hill,
2009.
Printed Material.