TABLE OF CONTENTS

Introduction. The Challenges of Managing in a Network Economy
Case I-1. Li and Fung Internet Issues

Module 1. Business Impacts
Chapter 1. IT and Strategy
Chapter 2. IT and Organization
Chapter 3. Extending the Enterprise
Chapter 4. Making the Case for IT
Case 1-1. Charles Schwab in 2002
Case 1-2. Learning from Leapfrog
Case 1-3. Wyndham International: Fostering High-Touch with High Tech
Case 1-4. Global Healthcare Exchange
Reading 1-5. IT Doesn’t Matter with Letters to the Editor

Module 2. Managing Networked Infrastructure and Operations
Chapter 5. Understanding Internetworking Infrastructure
Chapter 6. Assuring Reliable and Secure IT Services
Chapter 7. Managing Diverse IT Infrastructures
Case 2-1. CareGroup
Case 2-2. The iPremier Company: Denial of Service Attack
Case 2-3. Ford Motor Company: Supply Chain Strategy
Reading 2-4. The Power of Virtual Integration: An Interview with Dell Computer’s Michael Dell
Case 2-5. Postgirot Bank and Provment AB: Managing the Cost of IT Operations

Module 3. Managing and Leading a Networked IT Organization
Chapter 8. Organizing and Leading the IT Function
Chapter 9. Managing IT Outsourcing
Chapter 10. A Portfolio Approach to IT Projects
Case 3-1. Cathay Pacific: Doing More with Less
Case 3-2. Royal Caribbean Cruises, Ltd.
Case 3-3. Rakuten
Case 3-4. Telecomunicacoes de Sao Paulo S.A. (Telesp)
Case 3-5. Outsourcing IT: The Global Landscape in 2004

Conclusion. The Challenges of Managing in a Network Economy Revisited
Case C-1. UCB
Case C-2. Enabling Business Strategy with IT at the World Bank