mixed material bibliography London Harper Collins 2010

127 p. : ill. ; 20 cm. The tricks that experts and top professionals use to overcome difficult people. Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult People Includes how to: / Understand the different types of troublemakers / Stay calm and firm when other people can't / Deal with difficult bosses, direct reports, and colleagues / Create win-win scenarios / Develop productive relationships with people you don't like (text cited from www.amazon.com) Table Of Contents : Chapter 1 : Understand what makes us tick Chapter 2 : Look in the miror Chapter 3 : Step into their shoes Chapter 4 : Give difficult people a chance Chapter 5 : Use the right tool for the situation Chapter 6 : Develop your skills Chapter 7 : Resolve conflicts effectively MA 9780007346776</La Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen MA Bro 37909 2011-03-21 00:00:00 2013-09-05 00:00:00 machine generated