Companies have excelled by treating customers as "markets of one"-offering them personalized buying experiences. But in managing talent, most firms still use one-size-fits-all HR practices. With today's diverse workforces, this approach is preventing organizations from attracting, retaining, and leveraging top talent.

In Workforce of One, Susan Cantrell and David Smith show how exceptional companies are tailoring work experiences to employees’ talents and interests-customizing job duties, training, recognition, and even compensation, work schedules, and performance appraisals. Their reward? Lower turnover, greater productivity, improved profit margins.

win-while transforming your HR team into a strategic powerhouse.

TABLE OF CONTENTS :

Part One : Toward a Workforce of One
Part Two : Four Paths to a Workforce of One
Part Three : Cultivating a Workforce of One Organization