TABLE OF CONTENTS

Acknowledgements
Series preface
About the series editor
Introduction

1 The process of training
2 Training needs
3 Training courses
4 Trainers
5 Training locations and resources
6 Training plans and budgets
7 Training administration
8 Course preparation
9 Delivering the course
10 Validation
11 Learning transfer
12 Evaluation

Appendix 1: National Vocational Qualifications (NVQs)
Appendix 2: Spreadsheet examples
Appendix 3: Public holidays
Appendix 4: Hints for converting a word processor file to ASCII format
Appendix 5: Computer specifications
Appendix 6: Trainers’ checklists
Bibliography
Glossary
Index