tools for talking when stakes are high Patterson, Kerry Primary Author Grenny, Joseph Additional Author McMillan, Ron Additional Author Switzler, Al Additional Author mixed material bibliography New York Mc Graw Hill 2011 en English

Printed Material

xiv, 235 p. : ill., indexs.23 cm. When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read crucial conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. Table of Contents : Ch. 1 What’s a Crucial Conversation? And Who Cares? Ch. 2 Mastering Crucial Conversations: The Power of Dialogue Ch. 3 Start with Heart: How to Stay Focused on What You Really Want Ch. 4 Learn to Look: How to Notice When Safety Is at Risk Ch. 5 Make It Safe: How to Make It Safe to Talk about Almost Anything Ch. 6 Master My Stories: How to Stay in Dialogue When You’re Angry, Scared, or Hurt Ch. 7 State My Path: How to Speak Persuasively, Not Abrasively Ch. 8 Explore Others’ Paths: How to Listen When Others Blow Up or Clam Up Ch. 9 Move to Action: How to Turn Crucial Conversations into Action and Results Ch. 10 Putting It All Together: Tools for Preparing and Learning Ch. 11 Yeah, But: Advice for Tough Cases Ch. 12 Change Your Life: How to Turn Ideas into Habits Communication Human relations Managerial qualities Speaking MEB/AF 9780071401944 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen MEB/AF Cru 35203 General (General) MEB/AF Cru 38249 2011-09-23 00:00:00 2021-06-30 12:08:36 machine generated