When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read crucial conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you.

Table of Contents :

Ch. 1 What’s a Crucial Conversation? And Who Cares?
Ch. 2 Mastering Crucial Conversations: The Power of Dialogue
Ch. 3 Start with Heart: How to Stay Focused on What You Really
Want
Ch. 4 Learn to Look: How to Notice When Safety Is at Risk
Ch. 5 Make It Safe: How to Make It Safe to Talk about Almost Anything
Ch. 6 Master My Stories: How to Stay in Dialogue When You’re Angry, Scared, or Hurt
Ch. 7 State My Path: How to Speak Persuasively, Not Abrasively
Ch. 8 Explore Others’ Paths: How to Listen When Others Blow Up or Clam Up
Ch. 9 Move to Action: How to Turn Crucial Conversations into Action and Results
Ch. 10 Putting It All Together: Tools for Preparing and Learning
Ch. 11 Yeah, But: Advice for Tough Cases
Ch. 12 Change Your Life: How to Turn Ideas into Habits