This comprehensive text covers classic and contemporary organization development (OD) techniques that guide individual, team, and organizational change. Incorporating discussion of OD ethics into each chapter, author Donald L. Anderson offers thorough discussions of interventions at all levels. In-depth case studies that follow major content and process chapters allow students to immediately apply what they have learned. In todayÂ’s challenging environment of increased globalization, rapidly changing technologies, economic pressures, and expectations in the contemporary workforce, this book is an essential tool.

Table of Contents :

1 What Is Organization Development? 1
2 History of Organization Development 15
3 Core Values and Ethics of Organization Development 35
Case Study 1 Analyzing Opportunities for Organization Development Work at Northern County Legal Services 55
4 Foundations of Organizational Change 59
5 The Organization Development Practitioner and the Consulting Process 83
6 Entry and Contracting 101
7 Data Gathering 117
Case Study 2 Proposing a Data Gathering Strategy at AeroTech, Inc 143
8 Diagnosis and Feedback 149
Case Study 3 Sorting Through the Data From Logan Elementary School 169
9 An Introduction to Interventions 173
10 Individual Interventions 193
Case Study 4 Reorganizing Human Resources at ASP Software 211
11 Team Interventions 217
Case Study 5 Solving Team Challenges at DocSystems Billing, Inc 250
12 Whole Organization and Multiple Organization Interventions 259
Case Study 6 The Future of the Crossroads Center 298
13 Sustaining Change, Evaluating, and Ending an Engagement 303
14 The Future of Organization Development 319
References 333
Index 355