Designed for courses within MBA engineering and executive education programs, The Human Side of Managing Technical Information, Second Edition, provides a variety of approaches and perspectives on issues critical to the effective leadership of technical professionals and cross-functional teams throughout the innovation process. Updated throughout, the second edition's collection of articles cover such topics as motivating professionals, measuring productivity,organizing and leading cross-functional development teams, enhancing creativity, developing human resource capabilities, and using technology as a strategic resource. These articles represent the thoughts and ideas of researchers and practitioners seeking a richer understanding of the complex interplay between the specialized knowledge and skills of creative professionals and the realistic pressures and constraints required by successful business organizations.

Table of Contents :

Chapters new to this edition are in boldface. Introduction

I. THE MOTIVATION AND LEADERSHIP OF TECHNICAL PROFESSIONALS
The Motivation of Professionals
1. Motivating Professionals in Organizations , Ralph Katz
2. How Bell Labs Creates Star Performers , Robert Kelley and Janet Caplan
3. Organizational Socialization and the Reduction of Uncertainty , Ralph Katz
The Management of Creativity in Organizations
4. Managing Creative Professionals , Albert Shapero
5. How to Manage Geeks , Russ Mitchell
6. Managing Creativity: A Japanese Model , Min Basadur
7. Managing Innovation: When Less Is More , Charlan Jeanne Nemeth
The Transition from Technical Specialist to Managerial Leadership
8. Why Managers Fail , Michael Badawy
9. "How Do You Feel?" , Tony Schwarz
10. Beyond the Charismatic Leader: Leadership and Organizational Change , David Nadler and Michael Tushman

II. THE MANAGEMENT OF INNOVATIVE GROUPS AND PROJECT TEAMS
The Management of High Performing Technical Teams
11. How a Team at Digital Equipment Designed the ’Alpha’ Chip , Ralph Katz
12. The Java Saga , David Bank
13. Hot Groups , Harold Leavitt and Jean Lipman-Blumen
The Management of Crossfunctional Groups and Project Teams
14. The Discipline of Teams , Jon Katzenbach and Douglas Smith
15. Managing Creative Performance in R&D Teams , Ralph Katz
Managing Organizational Roles and Structures in Project Groups
16. Organizing and Leading "Heavyweight" Development Teams , Kim Clark and Steven Wheelwright
17. Lessons for an Accidental Profession , Jeffrey Pinto and Om Kharbanda
18. How Project Performance is Influenced by the Locus of Power in the R&D Mix , Ralph Katz and Thomas Allen

III. LEADERSHIP ROLES IN THE INNOVATION PROCESS
Formal Problem-Solving Roles in Leading Innovation
19. Enlightened Experimentation: The New Imperative for Innovation , Stefan Thomke
20. How Internet Companies Build Software , Alan MacCormack
21. Meeting the Challenge of Global Team Management , Edward F. McDonough III and David Cedrone
Informal Critical Roles in Leading Innovation
22. Critical Functions: Needed Roles in the Innovation Process , Edward Roberts and Alan Fusfeld
23. Innovation through Intrapreneuring , Gifford Pinchot III
24. Virtual Teams: Technology and the Workplace of the Future , Anthony Townsend, Samuel DeMarie, and Anthony R. Hendrickson

IV. MANAGING KNOWLEDGE WORK WITHIN INNOVATIVE ORGANIZATIONS
Managing Technical Communications and Technology Transfer
25. Distinguishing Science from Technology , Thomas Allen
26. Communication Networks in R&D Laboratories , Thomas Allen
27. A Study of the Influence of Technical Gatekeeping on Project Performance and Career Outcomes in an R&D Facilty , Ralph Katz and Michael Tushman
28. Why Information Technology Inspired But Cannot Deliver Knowledge Management , Richard McDermott
Managing Performance and Productivity in Technical Groups and Organizational Settings
29. Project Management Scorecard , Dennis Sleven
30. Measuring R&D Effectiveness , Robert Szakonyi
31. Assessing the Value of Your Technology , James Tipping, Eugene Zeffren, and Alan Fusfeld
32. Metrics to Evaluate R,D,&E , John R. Hauser and Florian Zettelmeyer

V. MANAGING INNOVATIVE CLIMATES IN ORGANIZATIONS
Managing Innovative Climates
33. A Skunkworks Tale , Thomas Peters
34. The One-Firm Firm: What Makes It Successful , David Maister
35. 3M’s Post-it Notes: A Managed or Accidental Innovation? , P. Ranganath Nayak and John Ketteringham
36. Making Teflon Stick , Anne Cooper Funderburg
Maintaining Innovative Climates
37. That’s Easy for You to Say , Lucien Rhodes
38. Organizational Issues in the Introduction of New Technologies , Ralph Katz and Thomas Allen
39. Implementing Radical Innovation in Mature Firms: The Role of Hubs , Richard Leifer, Gina Colarelli, and Mark Price
40. Dreams to Market: Crafting a Culture of Innovation , Karen Anne Zien and Sheldon A Buckler

VI. THE MANAGEMENT OF ORGANIZATIONAL PROCESSES FOR INNOVATION
Decision-making Process
41. Managing Organizational Deliberations in Nonroutine Work , William Pasmore
42. Speed and Strategic Choice: How Managers Accelerate Decision Making , Kathleen Eisenhardt
43. Vasa Syndrome: Insights From a 17th-Century New Product Disaster , Eric Kessler, Paul Bierly, and Shanthi Gopalakrishnan
Organizational Practices, Policies, and Rewards
44. Winning the Talent War for Women , Douglas M. McCracken
45. Danger: Toxic Company , Jeffrey Pfeffer
46. Managing Dual Ladder Systems in RD&E Settings , Ralph Katz and Thomas Allen
Managing Across Functions for Rapid Product Development
47. A Six-Step Framework for Becoming a Fast-Cycle-Time Competitor , Christopher Meyer
48. Shortening the Product Development Cycle , Preston Smith and Donald Reinertsen
49. First to Market, First to Fail? Real Causes of Enduring Market Leadership , Gerard Tellis and Peter Golder

VII. MANAGING THE INNOVATION PROCESS IN ORGANIZATIONS
Managing the Cross-functional Relationships to Enhance New Product Development
50. Managing Relations between R&D and Marketing in New Product Development Projects , William Souder
51. Examining Some Myths about New Product "Winners" , Robert Cooper
52. The Rules of Innovation , Clayton Christensen
Managing User Innovation for New Product Development
53. Product Concept Development Through the Lead-User Method , Eric von Hippel and Ralph Katz
54. Shifting Innovation to Users Through Toolkits , Eric von Hippel and Ralph Katz
Organizational Frameworks for Innovation and New Product Development
55. Modular Platforms and Innovation Strategy , Marc Meyer
56. The Elements of Platform Leadership , Michael Cusumano and Annabelle Gawer
57. Managing Technological Innovation in Organizations , Ralph Katz
58. Ally or Acquire? How Technology Leaders Decide , Edward B. Roberts and Wenyun Liu