Today's competitive workplace demands that managers evaluate employee performance and provide coaching.

The Harvard Business Essentials series provides comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips.

Table of Contents :

Table of Contents
1 Goals 1
2 Motivation 17
3 Monitoring performance 35
4 Closing gaps and improving performance 45
5 Becoming a better coach 63
6 Formal performance appraisal 77
7 Employee development 93
8 Intractable performance problems 107
Epilogue : what leaders must do 125