David Parmenter has a knack of getting to the heart of the issue, a good trait for a KPI consultant. His book is no different: David minces few words about what a key performance indicator is and isn't and how true KPIs can dramatically impact business performance. This pragmatic guide is chock-full of useful forms and tips that will enable any burgeoning performance manager to succeed in creating effective KPIs."
Table of Contents

Ch. 1 Introduction
Ch. 2 Foundation Stones for Implementing Key Performance Indicators
Ch. 3 Developing and Using KPIs: A 12-Step Model
Ch. 4 KPI Team Resource Kit
Ch. 5 Templates for Reporting Performance Measures
Ch. 6 Facilitator’s Resource Kit
Ch. 7 Critical Success Factors Kit
Ch. 8 Brainstorming Performance Measures
Ch. 9 Implementation Variations For Small to Medium Enterprises and Not for Profit Organizations
Ch. 10 Implementation lessons
Epilogue: Electronic Media Available to You
Appendix Performance Measures Database