Hoyle, David Primary Author mixed material bibliography London Routledge 2006 en English

Printed Material

vii, 802 p. : ill., tabs., gloss., index., (14.1 M Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf. For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance. Table of Contents : Preface to the Sixth Edition ix Part 1 Before You Start 1 Putting ISO 9000 in Context 2 Defining and Characterizing Quality 3 The Importance and Role of Stakeholders 4 Anatomy of the Standards 5 A Practical Guide to Using these Standards Key Messages from Part 1 Part 2 Approaches to Achieving, Sustaining and Improving Quality 6 A Flawed Approach 7 A Systems Approach 8 A Process Approach 9 A Behavioural Approach Key Messages from Part 2 Part 3 Complying with ISO 9001 Section 4 Requirements on Quality Management System Development 10 Establishing a Quality Management System 11 Documenting a Quality Management System 12 Document Control Key Messages from Part 3 Part 4 Complying with ISO 9001 Section 5 Requirements on Management Responsibility 13 Management Commitment 14 Customer Focus 15 Quality Policy 16 Quality Objectives and Planning 17 Responsibility, Authority and Communication 18 Management Review Key Messages from Part 4 Part 5 Complying with ISO 9001 Section 6 Requirements on Resource Management 19 Determining and Providing Resources 20 Human Resources 21 Infrastructure (6.3) 22 Work Environment (6.4) Key Messages from Part 5 Part 6 Complying with ISO 9001 Section 7 Requirements on Product Realization 23 Planning Product Realization Processes 24 Customer-Related Processes 25 Design and Development 26 Purchasing 27 Production and Service Provision Key Messages from Part 6 Part 7 Complying with ISO 9001 Section 8 Requirements on Measurement, Analysis andImprovement 28 Monitoring, Measurement, Analysis and Improvement Processes 29 Customer Satisfaction 30 Internal Audit 31 Measurement and Monitoring of Products and Processes 607 32 Control of Monitoring and Measuring Equipment 33 Control of Nonconforming Product 34 Analysis of Data 35 Continual Improvement 36 Corrective Action 37 Preventive Action Key Messages from Part 7 Part 8 System Assessment Certification and Continuing Development 38 Self Assessment 39 System Certification 40 Beyond ISO 9001 Certification Quality control Standards and specifications CEQ 739 9781856176842 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen CEQ 739 Hoy 35429 Reference (Reference) CEQ 739 Hoy A1nS73dJmiL._SL1500_.jpg.jpg 38615 2012-02-22 00:00:00 2024-01-05 14:29:15 machine generated